Privacy Policy
ERP Alimentos is a digital platform for restaurant, bar and food business management. The platform may collect information required to operate the system, manage users, orders, inventory, sales, reports, settings and related services.
1. Introduction
This Privacy Policy describes how ERP Alimentos, available at https://desktop-dev.erpalimentos.com.mx, collects, uses, stores and protects personal information of users, business customers and visitors. By using the platform, you accept the practices described in this document.
2. Information we collect
- Identification data: name, email, phone and business information.
- Access data: credentials, roles, permissions and activity logs.
- Operational data: orders, sales, kitchen tickets, inventory, cash and reports.
- End-customer data: name, phone, address, email and order preferences for online store.
- Technical data: IP address, browser, device, cookies and system logs.
- Integration data: information needed to connect third-party services (payments, WhatsApp, Meta, logistics, etc.).
3. How we use information
- Provide, operate and improve ERP Alimentos services.
- Manage accounts, users, permissions and technical support.
- Process orders, sales, billing and reports.
- Send operational notifications and service communications.
- Comply with legal, tax and security obligations.
- Prevent fraud, abuse or unauthorized access.
4. Facebook / Meta Login
If you choose to sign in or link services through Facebook Login or Meta (for example WhatsApp Business), we may receive information authorized by you. Use of that information is limited to the purposes described in this policy and Meta’s permissions.
5. Restaurant, user, customer and order data
ERP Alimentos processes information on behalf of businesses using the platform. Each business is responsible for the information it enters about internal users, customers and operations.
6. Cookies
We use cookies and similar technologies to keep sessions active, remember preferences and improve the experience.
7. Data protection
We implement reasonable technical and organizational measures to protect information against unauthorized access, loss or disclosure.
8. Sharing with third parties
We may share information only when necessary with infrastructure providers, payment gateways, messaging/logistics partners, or authorities when legally required. We do not sell personal data.
9. Data retention
We retain information as long as needed for the stated purposes, contractual relationship and legal obligations, then delete or anonymize it.
10. Your rights
Subject to applicable law, you may request access, rectification, cancellation or objection to processing.
11. Data deletion
You may request deletion of your personal data via User data deletion or by emailing soporte@erpalimentos.com.mx.
12. Contact
13. Changes
We may update this Privacy Policy at any time. Current versions: Spanish / English.
Last updated: 08/09/2026